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| US Navy 040430-N-8977L-002 Air Traffic Controller 2nd Class Jimmy Nelson, of Kalamazoo, Mich., manages multiple aircraft approaches during a busy day in the air traffic control tower (Photo credit: Wikipedia) |
In the world of personal training studios, we often overlook the role of the control desk. At the Mike George Fitness System, the control desk performs a role very similar to an air traffic controller.
Just as air traffic controllers coordinate the movements of airplanes and ground traffic at airports, our control desk personnel coordinates the scheduling of clients and trainers. Both use real-time systems to facilitate this coordination.
In addition, air traffic controllers must maintain their composure under duress to avoid accidents. Similarly, our control desk coordinator must make sure that the clients' issue is resolved. In some cases, when clients are very sick and can barely communicate, the control desk coordinator must keep her emotions in check and get the issue resolved.
In summary, our unsung control desk coordinators manage a significant number of communications regarding clients' and trainers' adjustments to their schedule. Admittedly, the control desk's role is not as mission critical as the traffic controller, it is however, just as important to our operation. We salute them.
